Last Updated: 1st July 2024

Welcome to A’besco Architectural Hardware, your premier source for ARLU products in Sydney, Australia, with shipping available nationwide. This Warranty Policy outlines the coverage provided for ARLU products sold through our website.

Warranty Coverage

ARLU products are warranted to the original purchaser against manufacturing defects in materials and workmanship under normal use for a period of:

  • Five (5) Years from the date of purchase

This manufacturers warranty covers:

  • Components and operating mechanisms
  • Fabric delamination or degradation due to exposure to sunlight, air pollutants, or normal atmospheric conditions.

Exclusions

This warranty does not cover:

  • Normal wear and tear
  • Damage or failure resulting from misuse, abuse, accidents, alterations, exposure to harsh chemicals or cleaning agents, and lack of proper maintenance
  • Colour fading over time due to exposure to sunlight
  • Damage during shipping or installation by parties other than A’besco Architectural Hardware or its authorised representatives.
  • Products that have been moved from their original point of installation

Claims Process

To submit a warranty claim, please follow these steps:

  • Contact A’besco Architectural Hardware customer service at info@abesco.com.au or 02 9589 5900 within the warranty period.
  • Provide proof of purchase and a detailed description of the defect or issue.
  • Include photographs of the defect or issue, if possible, to expedite the claims process.
  • Upon receipt of a claim, A’besco Architectural Hardware will assess the product to determine if the defect is covered by the warranty. If the claim is approved, we will, at our discretion, either repair or replace the defective product or component at no cost to you. Shipping and handling charges for replacement or repair of the product may apply.

Limitations

  • This warranty is non-transferable and applies only to the original purchaser.
  • Repair or replacement of the product or component under this warranty does not extend the original warranty period.
  • A’besco Architectural Hardware reserves the right to discontinue or change materials, parts, models, or products, or to make substitutions.

Liability

A’besco Architectural Hardware shall not be liable for indirect, incidental, or consequential damages resulting from the use of the product or arising from the breach of this warranty.

Terms and Conditions

Nothing in this Warranty Policy is binding on A’besco Architectural Hardware. Our Terms and Conditions prevail.

Contact Us

If you have any questions about our warranty policy or need to file a claim, please contact us at:

A’besco Architectural Hardware
49 Captain Cook Drive
Caringbah NSW 2229
info@abesco.com.au
02 9589 5900

“We value your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing A’besco Architectural Hardware.”