Last Updated: 1st July 2024
At A’besco Architectural Hardware, we are committed to your satisfaction. We understand that there may be times when you need to return a product you have purchased from our website. Our Returns Policy is designed to assist you with your return.
Returns
Return Window: You have 30 days from the date of dispatch to return an item.
Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Custom Orders: Customised or personalised items are not eligible for returns due to the bespoke nature of the product.
Process
Contact Us: To initiate a return, please contact us at info@abesco.com.au or 02 9589 5900. Provide your order number, details of the product you wish to return, and the reason for the return.
Return Authorisation: We will review your request and, if applicable, provide you with a Return Product Authorisation (RPA) number along with return instructions.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds
If your item is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a reasonable time. 10% restocking fee will apply to approved returns.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your bank. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@abesco.com.au or 02 9589 5900.
Exchanges
We only replace items if they are defective but not damaged in the course of or after delivery. If you need to exchange it for the same item, send us an email at info@abesco.com.au for exchange instructions.
Terms and Conditions
Nothing in this Returns Policy is binding on A’besco Architectural Hardware. Our Terms and Conditions prevail.
Contact Us
For further information about our Returns Policy, if you have questions, or if you would like to make a complaint, please contact us by email at info@abesco.com.au or by mail using the details provided below:
A’besco Architectural Hardware
49 Captain Cook Drive
Caringbah NSW 2229
“We value your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing A’besco Architectural Hardware.”