Last Updated: 1st July 2024
Welcome to A’besco Architectural Hardware. We are committed to delivering our high-quality products to you in a timely and efficient manner. This Shipping Policy applies to all products purchased through our website and covers shipments within Australia.
Shipment Processing Times
All orders are processed within 2-3 business days. Orders are not shipped on weekends or public holidays. If there is a significant delay in processing your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping costs vary based on the size and weight of your order, as well as the shipping destination.
We offer the following shipping methods via third party carriers:
- Standard Shipping: Estimated delivery within 5-7 business days
- Express Shipping: Estimated delivery within 2-3 business days
Please note, delivery delays can occasionally occur, and estimated delivery times are not guaranteed.
Shipment to Remote Areas
Shipments to remote areas in Australia may be subject to longer transit times and additional charges. We will contact you if your order is subject to additional shipping fees or extended delivery times.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has been shipped, containing your tracking number (s). The tracking number will be active within 24 hours of dispatch.
Damage
A’besco Architectural Hardware is not liable for products damaged or lost during shipping. If you receive your order damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim. We recommend taking photos of the item for your records.
Returns Policy
Please refer to our Returns Policy for detailed information on how to return damaged or incorrect products.
Shipping Restrictions
Currently, we only ship within Australia and do not offer international shipping.
Customer Service
For questions regarding your order or our Shipping Policy, please contact us at:
02 9589 5900
Our customer service team is available to assist you with any queries or concerns you may have regarding your order.
Changes to Shipping Policy
We reserve the right to update or change our Shipping Policy at any time. Any changes will be posted on this page, and we encourage you to review our Shipping Policy periodically.
Terms and Conditions
Nothing in this Shipping Policy is binding on A’besco Architectural Hardware. Our Terms and Conditions prevail.
Contact Us
If you have any questions about the Shipping Policy, the practices of this site, or your dealings with this website, please contact us at:
A’besco Architectural Hardware
49 Captain Cook Drive
Caringbah NSW 2229
info@abesco.com.au
02 9589 5900
“We value your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing A’besco Architectural Hardware.”